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	<title>ExperienceZen</title>
	<link>http://experiencezen.com</link>
	<description>The Zen of Customer Experience</description>
	<lastBuildDate>Fri, 19 Dec 2008 14:48:08 +0000</lastBuildDate>
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	<item>
		<title>Mike Butcher @ TechCrunch:- European Startups are not out to lunch &#8211; My speech at Le Web</title>
		<description><![CDATA[European Startups are not out to lunch &#8211; My speech at Le Web:
Excellent Article from Mike Butcher@TechCrunch about the resilience of entrepreneurs, especially European ones! I have to agree.. I don&#8217;t remember the last time I was &#8220;out to lunch&#8221;&#8230;
The comments about the challenges for US business expansion are spot on&#8230;
There is a reason many [...]]]></description>
		<link>http://experiencezen.com/?p=70</link>
			</item>
	<item>
		<title>Recessison</title>
		<description><![CDATA[Recessison:
My favourite hotel chain in the World &#8211; Morgans Hotel Group &#8211; have given the big finger to the Recession in fabulous style&#8230; they are throwing parties galore around the world to let the Recession know it&#8217;s just not welcome&#8230;
I&#8217;m loving the way they&#8217;ve taken on a thorny issue and turned it into a selling [...]]]></description>
		<link>http://experiencezen.com/?p=69</link>
			</item>
	<item>
		<title>Be-A-Magpie Is PayPerPost For Twitter</title>
		<description><![CDATA[Be-A-Magpie Is PayPerPost For Twitter:
It was recently brought to my attention that one of my projects could benefit from advertising on Twitter  through &#8220;Be A Magpie&#8221; which is something akin to PayPerPost for Twitter.  My initial reaction was to imagine what it would be like for the Twitterers of this world to see [...]]]></description>
		<link>http://experiencezen.com/?p=68</link>
			</item>
	<item>
		<title>Facebook Rolls Out Verified App Program &#8211; Revenue Model? Control Mechanism? Building Trust?</title>
		<description><![CDATA[Facebook Rolls Out Verified App Program, Plus One Hell Of A Revenue Model For Themselves:
I disagree with Michael Arrington @ TechCrunch that the recent announcement of fb Verified App Program represents a new revenue model&#8230; I mean of course it DOES as in it will bring in revenue. 
It just may not have high margin [...]]]></description>
		<link>http://experiencezen.com/?p=67</link>
			</item>
	<item>
		<title>Facebook Rolls Out Verified App Program &#8211; Revenue Model? Control Mechanism? Building Trust?</title>
		<description><![CDATA[Facebook Rolls Out Verified App Program, Plus One Hell Of A Revenue Model For Themselves:
I disagree with Michael Arrington @ TechCrunch that the recent announcement of fb Verified App Program represents a new revenue model&#8230; I mean of course it DOES as in it will bring in revenue.  
It just may not have high [...]]]></description>
		<link>http://experiencezen.com/?p=66</link>
			</item>
	<item>
		<title>Motrin gets &#8220;Twittered&#8221;</title>
		<description><![CDATA[An extraordinary thing happened this weekend.  A major brand was &#8220;taken down&#8221; by Twitter.  A good synopsis of the story can be found here
http://blogs.forbes.com/sciencebizblog/2008/11/twitter-moms-si.html
it includes the original add.  But you should SEE the response on Twitter (#motrinmums).  I myself first heard about from @dancingmango and a very good post on his [...]]]></description>
		<link>http://experiencezen.com/?p=65</link>
			</item>
	<item>
		<title>Starbucks&#8217; Service Commitment, Starbucks Service Moment</title>
		<description><![CDATA[Starbucks&#8217; Service Commitment, Starbucks Service Moment:
An excellent quick overview of the commitment some companies are willing to make to improving their customer service and a great story from the frontline of the wider impact Magic Moments can have.
Whilst it is difficult to measure that impact it is certain the moments like this make customers feel [...]]]></description>
		<link>http://experiencezen.com/?p=63</link>
			</item>
	<item>
		<title>dancingmango » What is it that makes your product distinctive?</title>
		<description><![CDATA[dancingmango » What is it that makes your product distinctive?:
My recently easternised friend and excellent customer experience dude, Marc McNeill, has found a fantastic interview with The Master Brewer for Guinness.  In the world of technology and consumer products/services we might equate him to a Product Manager/Developer.  He has an on the ground [...]]]></description>
		<link>http://experiencezen.com/?p=62</link>
			</item>
	<item>
		<title>Can Payroll be linked to Increased Sales?</title>
		<description><![CDATA[I was recently in our local B&#38;Q DIY store and followed a classic strategy of mine to solve our “sanding and varnishing” challenge.  

Research the product online
Check product availability
Check store location and opening times
Go to store to get more information and purchase

This store certainly had a large range of products in the section we [...]]]></description>
		<link>http://experiencezen.com/?p=61</link>
			</item>
	<item>
		<title>Using Storyboarding to Communicate to Your Audience&#8230;</title>
		<description><![CDATA[I&#8217;ve been following a few posts on “the secret to twitter” interested as I am on how people evolve their use of social technology to fit their needs.
Interesting in itself but I thought I&#8217;d revisit the Twitter home page to remind myself what they thought the secret to twitter was and I was pleasantly surprised [...]]]></description>
		<link>http://experiencezen.com/?p=57</link>
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